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Head of Digital HR

The Head of Digital HR is responsible for the design, implementation and adoption of digital HR platforms and solutions which could include mobile, self-service and case management technologies. This role is responsible for driving the digitalization of HR processes, improving employee experiences, and implementing new digital solutions to support business objectives
HR Role family: Solution architect
Salary range: $102,000 - 125,000Gross salary range estimation based on US salary benchmark data collected in 2022
Work experience: 12+ yearsAverage minimum year of (relevant) work experience required for this role.

Key Responsibilities

Responsible for the design of the digital HR strategy in alignment with the broader people and technology strategy
Responsible to manage the design and delivery of digital HR platforms and architecture
Lead the development and deployment of digital solutions, including HR information systems, employee self-service portals, mobile applications, and other digital tools
Collaborate with HR stakeholders to identify opportunities for digital solutions that can improve HR processes, including recruitment, onboarding, performance management, learning and development, and employee engagement

Skills & Competencies

Builds Trust
Business Advisory/Partnering/Generalist
Co-creates Strategy
Delivers through technology
Develops and Coaches
Driven Results
Drives digital adoption
Engages People
HR Technology and Digital
Inspire and Motivates
Leads with empathy
Manages Conflict
People Analytics
Sets direction
Solves Problems

Career paths

Path 1
Path 2
Path 3
Head of Digital HR
Chief People Officer (CHRO)
Head of Digital HR
Head of Employee Experience
Head of Digital HR
Head of HR
HR Director

Training programs

Certificate Program

People Analytics

Intermediate | 38 hours

Develop a full analytics skill set to lead with data-driven HR

Certificate Program

Digital HR Strategy

Entry-Level | 7 hours

Gain the skills and knowledge you need to create an effective digital HR strategy.

More details & resources

Job Description Template: Head of Digital HR

The Head of Digital HR is responsible for driving the digitalization of HR processes, improving employee experiences, and implementing new digital solutions to support business objectives.

Key Responsibilities:

  • Develop and implement a comprehensive digital strategy for the HR department that aligns with the overall business strategy
  • Collaborate with HR stakeholders to identify opportunities for digital solutions that can improve HR processes, including recruitment, onboarding, performance management, learning and development, and employee engagement
  • Lead the development and deployment of digital solutions, including HR information systems, employee self-service portals, mobile applications, and other digital tools
  • Manage a team of digital specialists to deliver projects on time and within budget
  • Ensure that all digital solutions comply with data privacy and security regulations
  • Provide guidance and support to HR stakeholders on the use of digital tools and technologies
  • Monitor and analyze digital metrics to identify opportunities for improvement and measure the impact of digital initiatives
  • Stay up-to-date with the latest digital trends and technologies and recommend new solutions to support business objectives

Requirements:

  • Bachelor's or Master's degree in Digital Marketing, Information Technology, Human Resource Management or a related field
  • Proven experience in leading digital projects and managing teams
  • Knowledge of digital technologies, including HR information systems, employee self-service portals, mobile applications, and other digital tools
  • Experience in developing and implementing digital strategies
  • Strong analytical skills and ability to interpret data
  • Excellent communication skills and ability to collaborate with stakeholders at all levels
  • Strong project management skills and ability to manage multiple projects simultaneously
  • Familiarity with data privacy and security regulations
  • Passion for digital innovation and continuous improvement

Detailed Responsibilities & Tasks

  • Develop and implement a comprehensive digital strategy for the HR department that aligns with the overall business strategy
  • Collaborate with HR stakeholders to identify opportunities for digital solutions that can improve HR processes, including recruitment, onboarding, performance management, learning and development, and employee engagement
  • Lead the development and deployment of digital solutions, including HR information systems, employee self-service portals, mobile applications, and other digital tools
  • Manage a team of digital specialists to deliver projects on time and within budget
  • Ensure that all digital solutions comply with data privacy and security regulations
  • Provide guidance and support to HR stakeholders on the use of digital tools and technologies
  • Monitor and analyze digital metrics to identify opportunities for improvement and measure the impact of digital initiatives
  • Stay up-to-date with the latest digital trends and technologies and recommend new solutions to support business objectives

Detailed Skills Description

  • Digital expertise: A strong understanding of digital trends and technologies, as well as experience with digital HR tools and platforms.
  • HR knowledge: In-depth knowledge of HR practices, policies, and procedures, including talent acquisition, employee engagement, learning and development, compensation and benefits, and HR analytics.
  • Strategic thinking: The ability to think strategically and develop long-term digital HR strategies aligned with the organization's goals and objectives.
  • Communication skills: Excellent communication skills, including the ability to articulate complex digital HR concepts in a clear and concise manner, and to work collaboratively with stakeholders across the organization.
  • Leadership skills: Strong leadership skills, including the ability to inspire and motivate teams, manage change, and drive innovation.
  • Analytical skills: Strong analytical skills, including the ability to analyze data and make data-driven decisions, and to develop and implement HR metrics and analytics programs.
  • Project management skills: Strong project management skills, including the ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
  • Business acumen: A strong understanding of the organization's business and industry, as well as the ability to align digital HR initiatives with the organization's overall strategy and objectives.
  • Creativity: The ability to think creatively and develop innovative digital HR solutions to complex problems.
  • Continuous learning: A commitment to continuous learning and professional development, including staying up-to-date with the latest digital HR trends and technologies.

KPIs for this role

  • Digital HR Strategy: Developing and implementing a digital HR strategy that aligns with the overall business strategy, and achieving measurable improvements in HR processes and employee experience.
  • HR Technology Adoption: Ensuring the adoption and effective use of digital HR tools and technologies by HR teams, managers, and employees, and achieving high levels of user satisfaction.
  • Data Analytics: Leveraging data analytics and insights to measure the effectiveness of HR programs and initiatives, identify areas for improvement, and make data-driven decisions.
  • Employee Engagement: Enhancing employee engagement and productivity through the use of digital HR tools and platforms, and measuring employee engagement levels through surveys and other feedback mechanisms.
  • Talent Acquisition: Driving innovation in talent acquisition through the use of digital channels and technologies, and achieving measurable improvements in time-to-hire, quality of hire, and candidate experience.
  • Learning and Development: Ensuring that digital learning and development programs are effective in upskilling employees, and measuring the impact of these programs on employee performance and career development.
  • HR Operations Efficiency: Improving the efficiency and effectiveness of HR operations through automation, self-service, and other digital solutions, and achieving measurable improvements in HR process efficiency and cost savings.
  • Digital Transformation: Leading and driving digital transformation initiatives within the HR function and across the organization, and achieving measurable improvements in business outcomes and customer experience.
  • Change Management: Developing and implementing change management strategies to support digital transformation and ensure successful adoption of new technologies and processes.
  • Innovation and Thought Leadership: Staying up-to-date with the latest trends and best practices in digital HR, and driving innovation and thought leadership within the organization and in the industry.