[NEW] Soft Skills Hub
Supercharge your HR skill set with essential soft skills to navigate every situation with ease.
Mini Course Leader’s Coaching Approach
Leadership 30 m
Micro Learning Quality Interaction in Hybrid Work
5m
Micro Learning Listening Skills
Communication 2m
Micro Learning Five Ways to Influence with Coaching
Influencing 7m
Micro Learning The Five Quick-Fixes of Navigating Conflicts
Conflict Resolution 4m
Micro Learning Giving and receiving feedback
Communication 5m
Micro Learning Developing Trust Online
Influencing 3m 44s
Micro Learning Working Under Pressure
Time Management 6m
Micro Learning Five Tips for Managing Changes
Leadership 3m
Mini Course Managing Competencies and Learning
Leadership 2h
Mini Course Time Management
Time Management 1h
Mini Course Navigating Conflicts
Conflict Resolution 2h
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The Five Quick-Fixes of Navigating Conflicts
4m
We can participate in difficult situations and conflicts in several ways. We can be injured parties, conflict solvers, or bystanders. Apart from our role, we all have five quick fixes that we can utilize.
The five quick fixes are:
- Stories – Focus on people's stories and the differences in them. How could you make the gap between differing views a tad smaller? Try to visualize the stories.
- Emotions – Try to build a bridge between emotions and things: why do I feel the way I do?
- Trust – Talk about the most minor thing that could increase trust.
- Dilemma – Move the conversation away from the immediate threat and recognize the dilemma.
- Balance – Try to recognize tensions and perspectives that need to be balanced. There is no right or wrong; it's all about balance.
References:
- Bannink, F. (2010). Handbook of Solution-Focused Conflict Management. Hogrefe Publishing.
- Johnson, K. (2010). Managing Conflict at work: Understanding and Resolving Conflict for Productive Working Relationships. Kogan Page.
- Patterson, G. M. (2011). Crucial Conversations Tools for Talking When Stakes Are High. McGraw-Hill Education.
- Stone, P. H. (2010). Difficult Conversations: How to Discuss What Matters Most. Penguin Books.
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