This Conflict Resolution Worksheet is designed for HR professionals to practice conflict-diffusing language and constructive responses to common employee concerns, especially during times of change or tension.
Each scenario presents the situation, and asks you consider underlying drivers. There is a sample response, and space to write your response.
- Scenario 1: Payroll or tax document escalation
- Scenario 2: Missed training or compliance deadline
- Scenario 3: Disciplinary meeting invite
- Scenario 4: Friction over policy interpretation
- Scenario 5: Frustration with employee self-service tools
Also included:
- Reflection (questions for self-assessment)
- Tips & tricks (strategies to stay calm, constructive, and clear)
