HR Career Map
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Shared Services Executive

The Global Shared Service Executive oversees the development and implementation of the shared services model into the HR functions across all the nations and regions the organization is active in.
HR Role family: Solution architect
Salary range: $102,000 - 125,000Gross salary range estimation based on US salary benchmark data collected in 2022
Work experience: 12+ yearsAverage minimum year of (relevant) work experience required for this role.

Key Responsibilities

Establish a new strategic capability within HR that introduces new processes, workflows, and technology to support the organization
Develop and implement global shared services strategies, policies, and procedures that align with the overall business objectives of the organization.
Drive process improvements and automation initiatives to increase operational efficiency and reduce costs.

Skills & Competencies

Analytics Translation
Benefits and Rewards
Builds Trust
Co-creates Strategy
Compensation
Delivers through technology
Develops and Coaches
Driven Results
Employee Health
HR Operations and Administration
HR Technology and Digital
Inspire and Motivates
Leads with empathy
Manages Conflict
Safety and Wellbeing
Sets direction
Solves Problems

Career paths

Path 1
Path 2
Shared Services Executive
HR Director
Chief People Officer (CHRO)
Shared Services Executive
Head of Digital HR
Chief People Officer (CHRO)

Training programs

Certificate Program

Digital HR Strategy

Entry-Level | 7 hours

Gain the skills and knowledge you need to create an effective digital HR strategy.

Certificate Program

People Analytics

Intermediate | 38 hours

Develop a full analytics skill set to lead with data-driven HR

More details & resources

Job Description Template: Shared Services Executive

The Shared Services Executive is responsible for developing and implementing global shared services strategies, policies, and procedures that will help drive business growth and efficiency across the organization.

Key Responsibilities:

  • Develop and implement global shared services strategies, policies, and procedures that align with the overall business objectives of the organization.
  • Manage and oversee the delivery of shared services to internal clients in a timely and efficient manner.
  • Build and maintain strong relationships with key stakeholders and ensure effective communication and collaboration across the organization.
  • Drive process improvements and automation initiatives to increase operational efficiency and reduce costs.
  • Lead and manage a team of shared services professionals, providing guidance, coaching, and mentoring as required.
  • Ensure compliance with all legal and regulatory requirements related to shared services operations.

Requirements:

  • Bachelor's or Master's degree in Business Administration, Finance, or related field.
  • Minimum of 10 years of experience in shared services operations, with at least 5 years in a leadership role.
  • Excellent leadership, management, and communication skills.
  • Strong analytical and problem-solving skills, with the ability to develop and implement effective solutions.
  • Proven track record in driving process improvements and automation initiatives.
  • Ability to build and maintain strong relationships with key stakeholders.
  • Strong knowledge of legal and regulatory requirements related to shared services operations.
  • Experience working in a global organization is preferred.

Detailed Responsibilities & Tasks

  • Develop and implement global shared services strategies, policies, and procedures that align with the overall business objectives of the organization.
  • Manage and oversee the delivery of shared services to internal clients in a timely and efficient manner.
  • Build and maintain strong relationships with key stakeholders and ensure effective communication and collaboration across the organization.
  • Drive process improvements and automation initiatives to increase operational efficiency and reduce costs.
  • Lead and manage a team of shared services professionals, providing guidance, coaching, and mentoring as required.
  • Ensure compliance with all legal and regulatory requirements related to shared services operations.

Detailed Skills Description

  • Strategic thinking: Capability to develop and execute strategic plans that align with the organization's goals and objectives.
  • Operational excellence: Proficiency in managing complex operations and improving efficiency and effectiveness in a shared services environment.
  • Process improvement: Aptitude for identifying opportunities for process improvements and implementing best practices to achieve operational excellence.
  • Change management: Skill in managing organizational changes and implementing new initiatives to meet business needs.
  • Communication: Strong communication and interpersonal skills to effectively communicate with stakeholders at all levels of the organization.
  • Problem-solving: Ability to analyze data, identify problems, and develop solutions to complex business challenges.
  • Project management: Capability to manage multiple projects simultaneously and prioritize work to meet deadlines.
  • Financial acumen: Understanding of financial concepts and ability to manage budgets, analyze financial data, and make data-driven decisions.
  • Customer service orientation: Dedication to providing excellent customer service to internal and external stakeholders.

KPIs for this role

  • Customer Satisfaction: Ensuring that the services provided by the shared services function meet or exceed the expectations of internal customers in terms of quality, timeliness, and accuracy.
  • Service Level Agreements (SLAs): Meeting the agreed-upon SLAs with internal customers and ensuring that the shared services function operates efficiently and effectively.
  • Cost Savings: Identifying and implementing cost-saving measures, such as process improvements, automation, and outsourcing, to reduce the cost of shared services while maintaining service quality.
  • Process Improvement: Identifying opportunities for process improvements in the shared services function and leading initiatives to implement changes that result in increased efficiency and effectiveness.
  • Employee Engagement: Ensuring that employees in the shared services function are engaged and motivated, and that there is a positive and supportive work environment that promotes learning and development.
  • Compliance: Ensuring that the shared services function complies with all relevant laws and regulations, including data protection, employment law, and financial regulations.
  • Continuous Improvement: Continuously reviewing and improving the shared services function to ensure that it remains relevant and adds value to the organization.
  • Knowledge Management: Ensuring that knowledge is captured, shared, and retained within the shared services function, and that there is a culture of continuous learning and development.
  • Change Management: Leading change initiatives within the shared services function, and ensuring that change is managed effectively and efficiently.
  • Stakeholder Management: Building and maintaining strong relationships with key stakeholders, including internal customers, suppliers, and senior management, and ensuring that their needs are understood and addressed.