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HR Operations Manager

The HR Operations Manager oversees the successful execution of HR processes and technologies to drive an efficient and optimal employee experience. Their responsibilities include reviewing and approving budgets, implementing new company policies, and maintaining internal HR systems.
HR Role family: Solution architect
Salary range: $78,000 - 95,000Gross salary range estimation based on US salary benchmark data collected in 2022
Work experience: 6-7 yearsAverage minimum year of (relevant) work experience required for this role.

Key Responsibilities

Oversees the day-to-day activities of the HR Operations Department
Reports and tracks HR service delivery to ensure an optimal employee experience and cost-efficient service delivery
Responsible for the design, monitoring and improvement of HR processes, policies and technologies over time

Skills & Competencies

Analytics Translation
Builds Trust
Delivers through technology
Driven Results
Employee Relations and Labour
HR Operations and Administration
HR Technology and Digital
Interprets context
Manages Conflict
Sets direction
Solves Problems

Career paths

Path 1
Path 2
Path 3
Path 4
Path 5
HR Operations Manager
Shared Services Manager
Shared Services Executive
Chief People Officer (CHRO)
HR Operations Manager
Head of HR
HR Director
Chief People Officer (CHRO)
HR Operations Manager
Talent Manager
Head of HR
Chief People Officer (CHRO)
HR Operations Manager
HR Project Manager
Shared Services Manager
Shared Services Executive
Head of Employee Experience
HR Operations Manager
Talent Manager
Head of Talent Acquisition
Head of HR

Training programs

Certificate Program

HR Business Partner 2.0

Intermediate | 46 hours

Take your rightful seat at the table with strategic business partner skills.

Certificate Program

Digital HR Strategy

Entry-Level | 7 hours

Gain the skills and knowledge you need to create an effective digital HR strategy.

Certificate Program

HR Metrics & Dashboarding

Entry-Level | 30 hours

Drive fact-based HR decisions by mastering powerful reporting and dashboarding skills.

More details & resources

Job Description Template: HR Operations Manager

The HR Operations Manager oversees and manage the day-to-day HR operations. This role manages a team of HR professionals, providing leadership and guidance, and ensuring that all HR operations run smoothly and efficiently.

Key Responsibilities:

  • Develop and implement HR policies and procedures that align with the organization's goals and objectives
  • Oversee the recruitment and selection process, ensuring the hiring of high-quality candidates in a timely and cost-effective manner
  • Manage employee relations and provide guidance and support to managers and employees on HR-related issues
  • Oversee the performance management process and ensure that employees receive regular feedback and coaching to enhance their performance
  • Manage the compensation and benefits programs, including salary structures, bonus programs, and health and welfare benefits
  • Ensure compliance with federal, state, and local employment laws and regulations
  • Oversee the HRIS system and ensure data accuracy and integrity
  • Monitor and analyze HR metrics and provide regular reports to senior management on HR operations and trends
  • Manage HR projects and initiatives as assigned

Requirements:

  • Bachelor's degree in Human Resources, Business Administration, or related field
  • 5+ years of experience in HR operations, with at least 2 years in a managerial role
  • Thorough understanding of HR best practices and employment laws and regulations
  • Demonstrated experience in developing and implementing HR policies and procedures
  • Strong leadership skills and the ability to manage and develop a team of HR professionals
  • Excellent communication and interpersonal skills, with the ability to build effective relationships with all levels of the organization
  • Strong analytical and problem-solving skills, with the ability to analyze HR metrics and provide insights and recommendations
  • Detail-oriented with strong organizational and time-management skills
  • Proficient in HRIS systems and Microsoft Office Suite

Detailed Responsibilities & Tasks

  • Develop and implement HR policies and procedures that align with the organization's goals and objectives
  • Oversee the recruitment and selection process, ensuring the hiring of high-quality candidates in a timely and cost-effective manner
  • Manage employee relations and provide guidance and support to managers and employees on HR-related issues
  • Oversee the performance management process and ensure that employees receive regular feedback and coaching to enhance their performance
  • Manage the compensation and benefits programs, including salary structures, bonus programs, and health and welfare benefits
  • Ensure compliance with federal, state, and local employment laws and regulations
  • Oversee the HRIS system and ensure data accuracy and integrity
  • Monitor and analyze HR metrics and provide regular reports to senior management on HR operations and trends
  • Manage HR projects and initiatives as assigned

Detailed Skills Description

  • Leadership skills: HR Operations Managers need to be able to lead and motivate their team to achieve departmental goals and objectives.
  • Strategic thinking: HR Operations Managers should be able to think strategically and identify opportunities to improve processes and procedures.
  • Analytical skills: They need to be able to analyze complex data and information and make sound decisions based on their findings.
  • Attention to detail: HR Operations Managers must have strong attention to detail to ensure that all payroll and other HR-related tasks are completed accurately.
  • Communication skills: Excellent communication skills are essential as HR Operations Managers need to communicate with various stakeholders within and outside the organization.
  • Problem-solving skills: HR Operations Managers should be able to identify issues and implement effective solutions to address them.
  • Technical skills: They should have a solid understanding of payroll processing and related software, as well as relevant laws and regulations

KPIs for this role

  • Timeliness of HR processes: This KPI measures the ability of the HR Operations Manager to ensure that HR processes are completed within designated timeframes, such as processing new hire paperwork, conducting performance evaluations, and delivering benefits enrollment materials.
  • Compliance: Compliance is a critical area for HR Operations Managers. This KPI measures the ability of the HR Operations Manager to ensure that the organization is following all relevant laws, regulations, and internal policies related to HR processes.
  • Data accuracy: HR Operations Managers are responsible for managing a significant amount of employee data, including payroll information, benefits information, and employee records. This KPI measures the accuracy of that data.
  • Employee satisfaction: HR Operations Managers play a critical role in ensuring that employees are satisfied with their work experience, including their interactions with HR. This KPI measures employee satisfaction with HR processes and services.
  • Cost control: HR Operations Managers are responsible for managing HR-related costs, including salaries and benefits. This KPI measures the ability of the HR Operations Manager to control these costs and ensure that the organization is using its HR resources effectively.
  • Process improvement: HR Operations Managers should continuously evaluate HR processes to identify opportunities for improvement. This KPI measures the number of process improvements implemented and the impact of those improvements on HR effectiveness and efficiency