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Internal Comms Consultant

The internal communications consultant is responsible for the design, development and implemnetation of HR-related employee communication.
HR Role family: Solution architect
Salary range: $47,000 - 57,000Gross salary range estimation based on US salary benchmark data collected in 2022
Work experience: 3+ yearsAverage minimum year of (relevant) work experience required for this role.

Key Responsibilities

Responsible for the design of an internal communication strategy
Development and execution of communication via channels such as presentations, email, intranet and mobile devices
Responsible for the internal alignment between EVP, Employer Brand and External Marketing efforts
Collaborate with HR leaders and other stakeholders to understand their communication needs and priorities

Skills & Competencies

Benefits
Engages People
Interprets context
Navigates Change
Solves Problems
Understands Customers

Career paths

Path 1
Path 2
Path 3
Internal Comms Consultant
OD Specialist
Talent Manager
Head of Employee Experience
Chief People Officer (CHRO)
Internal Comms Consultant
Learning and Development Consultant
OD Specialist
Talent Manager
Head of Employee Experience
Internal Comms Consultant
HR Consultant
HR Project Manager
HR Operations Manager
Shared Services Manager

Training programs

Certificate Program

HR Generalist

Beginner | 32 hours

Gain the skills you need to hire, engage, and develop your company’s most valuable asset — its people.

Certificate Program

Organizational Development

Intermediate | 31 hours

Gain the skills and expertise to help your organization thrive, now and in the future.

Certificate Program

Diversity, Equity, Inclusion & Belonging

Intermediate | 32 hours

Transform your organization into a diverse and inclusive place to work.

More details & resources

Job Description Template: Internal Comms Consultant

The Internal Communications Consultant is responsible for developing and executing internal communication strategies that engage, inform, and inspire employees across the organization.

Key Responsibilities:

  • Develop and execute internal communication strategies, plans, and campaigns that align with the organization's goals, culture, and values
  • Create and manage internal communication channels, such as intranet, emails, newsletters, social media, and events
  • Write, edit, and proofread internal communication materials, including announcements, articles, presentations, and videos
  • Ensure the accuracy, consistency, and relevance of internal communication messages and content
  • Collaborate with HR leaders and other stakeholders to understand their communication needs and priorities
  • Provide communication guidance and support to HR leaders and managers to effectively communicate with their teams
  • Measure and analyze the effectiveness of internal communication programs and initiatives and make recommendations for improvement
  • Stay up-to-date with the latest trends, best practices, and technologies in internal communication

Requirements:

  • Bachelor's degree in Communications, Journalism, Public Relations, or a related field
  • 3+ years of experience in internal communication, preferably in a corporate environment
  • Excellent written and verbal communication skills, with the ability to write and edit clear, concise, and compelling content for different audiences and channels
  • Strong project management skills, with the ability to plan, execute, and evaluate communication initiatives on time and on budget
  • Strong interpersonal skills, with the ability to build relationships and collaborate with different stakeholders
  • Ability to think strategically, creatively, and critically to solve complex communication challenges
  • Familiarity with communication tools, platforms, and technologies, such as Microsoft Office, Adobe Creative Suite, SharePoint, and social media platforms
  • Knowledge of HR practices and policies is a plus

Detailed Responsibilities & Tasks

  • Develop and execute internal communication strategies, plans, and campaigns that align with the organization's goals, culture, and values
  • Create and manage internal communication channels, such as intranet, emails, newsletters, social media, and events
  • Write, edit, and proofread internal communication materials, including announcements, articles, presentations, and videos
  • Ensure the accuracy, consistency, and relevance of internal communication messages and content
  • Collaborate with HR leaders and other stakeholders to understand their communication needs and priorities
  • Provide communication guidance and support to HR leaders and managers to effectively communicate with their teams
  • Measure and analyze the effectiveness of internal communication programs and initiatives and make recommendations for improvement
  • Stay up-to-date with the latest trends, best practices, and technologies in internal communication

Detailed Skills Description

  • Excellent communication skills: Strong written and verbal communication skills are essential for an internal communications consultant to convey information effectively to different stakeholders.
  • Strategic thinking: The ability to think strategically and develop effective communication strategies that align with the company's goals and values is crucial for the success of an internal communications consultant.
  • Collaboration: Working collaboratively with different departments and stakeholders to develop and execute communication plans is important. The internal communications consultant should be able to build and maintain relationships with stakeholders.
  • Creativity: Being creative and innovative in developing communication materials and campaigns can help to engage employees and build a positive organizational culture.
  • Project management: The ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines is important for an internal communications consultant to ensure timely delivery of communication plans and materials.
  • Analytical skills: Being able to analyze data and metrics to evaluate the effectiveness of communication strategies and make data-driven decisions to improve communication plans is essential.
  • Technical skills: Familiarity with communication technology and software such as email marketing tools, content management systems, and social media platforms is important for an internal communications consultant to develop and execute communication plans effectively.
  • Change management: Understanding the principles of change management and being able to develop communication plans that support change initiatives is crucial in helping employees navigate change successfully.
  • Cultural sensitivity: Being sensitive to cultural differences and having the ability to communicate effectively with a diverse workforce is important in developing inclusive communication strategies.
  • Business acumen: Having a good understanding of the business and industry and the ability to align communication strategies with business objectives is important for the success of an internal communications consultant.

KPIs for this role

  • Communication effectiveness: measuring the effectiveness of communication strategies and channels, such as email, social media, and company intranet.
  • Feedback from employees: collecting feedback from employees on the effectiveness and relevance of internal communications.
  • Alignment with company goals: ensuring that internal communications support and align with company goals and values.
  • Timeliness and consistency: ensuring that communication is timely and consistent across all channels and departments.
  • Adherence to compliance: ensuring that all internal communications adhere to company policies, legal regulations, and compliance requirements.
  • ROI: measuring the return on investment of communication strategies and initiatives.
  • Change management: ensuring that communication strategies and initiatives support change management efforts.
  • Crisis management: ensuring that communication strategies and initiatives support crisis management efforts and help mitigate potential risks.
  • Brand reputation: ensuring that internal communications support and enhance the company's brand reputation and image.